Govchat SRD
Govchat SRD has been introduced into the scheme of the South Africa Social Security Agency (SASSA)to aid in their communications. The SRD is the Social Relief of Distress. This is one of the grants that was introduced as part of the grants offered to citizen of South Africa, permanent residents and people seeking asylum. The Govchat SRD allows people to interact with officers of the SASSA concerning anything they want to know about the SRD.
In this article, detailed information would be provided on what the Govchat is, how it works, and how it works in tandem with the SASSA.
What is GovChat SRD?
Emerging from South Africa, the GovChat SRD is a convenient way of employing a communication technology tool to create bridge the gap between government agencies and citizens. This app employs other third party messaging tools like WhatsApp, Messenger and other to generate the needed results.
As a South African-based messaging platform, the SASSA has incorporated the GovChat into its work too. This allows citizens to connect the SASSA offices to have their issues addressed.
The GovChat platform was created by Government Communication and Information System (GCIS). Since it was birthed, it has helped many government agencies not only in South Africa but in other countries such as Ghana, Nigeria and Kenya.
How does GovChat SRD work?
Just like the steps to apply for a grant with the SASSA, you must first create an account with the platform. To register, you must provide you ID number and your contact number, preferably a mobile number.
After you have successfully registered, you can now have access to the platform. You can use the platform to do things like check the status of your application, updating your information with the agency, and the making any inquiries you might have with the agency. Apart from all these, people who have benefited and are on the payroll of the agency can have access to a wide range of information such as news about grants, educational materials and Frequently Asked Questions (FAQ) about the agency, What are the benefits of using GovChat?
There are many benefits to using GovChat SRD
- Convenience: The app enables users and beneficiaries to access the offices of the SASSA from the comfort of their various locations any time and from anywhere.
- Cost-effective: Since you don’t have to pay to use the app, it is economically wise to be used by both beneficiaries and the SASSA office.
- User-friendly: Being a very simple message-like platform that runs on other already known apps, the app is easy to use.
- Timely updates: Since you can relate with the office of the agency directly through the app, you can have your inquiries resolved in real time.
- Improved communication: People now don’t have to wait for longer hours or days for their issues to be resolved. This has greatly improved communication between the SASSA and the citizenry.
In conclusion
GovChat has provided the answer to the long hours that people had to wait to have issues solved by the agency. It is also cost effective and very simple to use. It is an app that everyone should consider using. Once you benefit from the SASSA or intend to apply for a grant, this is an app you must begin to use.