How To Apply For The R350 Grant Via The Sassa Chatbot

How To Apply For The R350 Grant Via The Sassa Chatbot

Your Guide to Applying for the R350 Grant via SASSA’s Online Chatbot:

If you are unemployed and struggling to afford daily expenses, the R350 Social Relief of Distress (SRD) Grant can provide helpful support. The South African Social Security Agency (SASSA) introduced this grant to help individuals who have no income or support from UIF, NSFAS, or any other social grants. As of July 2026, the SRD grant amount is R370 per month. One of the easiest and fastest ways to apply is by using the SASSA chatbot, which is available on the official SRD website.

The SASSA chatbot makes the process simple and convenient. You do not need to stand in long queues or complete confusing forms. Everything is done online, using your smartphone, tablet, or computer. With just a few steps, the chatbot helps guide you through the application. It will ask for your ID number, cellphone number, and other personal details, then take you through the terms and conditions, and finally ask for your banking details or CashSend option.

To begin, visit the official site at https://srd.sassa.gov.za, click on the chatbot, and follow the instructions. Once completed, you will receive an SMS confirming your application or any updates. Using the chatbot is ideal for people with limited data, as the process is quick and user-friendly. This method ensures you apply correctly and avoid delays. If you are looking for an easy way to get financial help through SASSA, applying via the chatbot is a great place to start.

What Is The R350 Grant Application Chatbot

The SASSA R350 Grant application chatbot is a smart, automated assistant built into the official SASSA SRD website designed to make submitting your Social Relief of Distress grant application easier.

This chatbot lives on the SASSA official website and acts as a friendly guide, walking you step-by-step through the R350 (now R370) grant process. You simply open the chatbot, enter your ID and cellphone number, and follow the prompts. The bot then links you to the SRD application portal, where you complete the remainder of the application online

Who Is Eligible To Apply For The R350 Grant Via The Sassa Chatbot

To qualify for the R350 grant:

You must be 18 years or older.
Be a South African citizen, permanent resident, or legal foreign national.
You must not be receiving any income, UIF, NSFAS, or other social grants.
You must be unable to meet your basic daily needs.
You must have a valid ID, residential address, and bank account or mobile number for payments and communication.

Documents Required To Apply For The R350 Grant Via The Sassa Chatbot

To apply successfully, you will need:

A valid South African ID or refugee/asylum permit.
A cellphone number in your name.
A recent 3-month bank statement (if using your bank account).
Any documents SASSA may request to verify your financial situation.

How To Apply For The R350 Grant Via The Sassa Chatbot

To begin, open your internet browser and go to https://srd.sassa.gov.za. Once on the page, click the SRD R350 grant assistance chatbox. You will be asked to enter your ID number and mobile phone number. Select the option “I want to apply for an SRD grant”, and the chatbot will redirect you to the official application page.

Follow the on-screen prompts to proceed:

Step 1: Agree to the Terms and Conditions:

Read the declaration and consent documents.
You must agree to the terms to proceed.

Step 2: Provide Personal Details:

Enter your full name, surname, ID number, gender, residential address, and other requested details.

Step 3: Submit Banking Details or Choose a Payment Option:

If you are a new applicant with a bank account, select your bank, enter your account number and branch name, choose the account type, and accept the terms.
If you do not have a bank account, select CashSend as your payment method and submit.
Existing clients can confirm or update their existing bank information the same way.

Once your banking details are submitted, you will receive an SMS confirmation from SASSA. It may look like this:

Application ID: 123456… SASSA confirms the successful update of your banking details for [Bank Name].
Your SRD R350 grant application is now active.

Qualifications Required To Apply For the R350 Grant through the Sassa Chatbot

To apply for the SASSA SRD Grant, you must meet the criteria to apply (note that these criteria may change). The requirements are as follows:

You must reside in South Africa
You must meet any 1 of these criteria:
- You must be a South African Citizen
- You must be a Refugee in South Africa
- You must be an Asylum Seeker in South Africa with a valid Section 22 permit or visa
- You must be a Special Permit Holder in South Africa (under the Special Angolan Dispensation, the Lesotho Exemption Permit Dispensation, or the Zimbabwe Exemption Permit Dispensation)
You must be between 18 and 60 years old
You must meet the means test, with an income of R624 or less per month
You must be unemployed and NOT be receiving financial support from any other source
You must have insufficient financial means to support yourself
You must NOT be receiving any other social grants for yourself
You must NOT be contributing towards or eligible for UIF payment
You must NOT unreasonably refuse to accept employment or educational opportunities
You must NOT be receiving a stipend from NSFAS (National Student Financial Aid Scheme)

Ways to Check Your R350 Grants Application Status

If you have submitted your application for the SRD Grant and would like to find out the status, you can check your application status in either of these ways:

On the SRD grants website
Send a WhatsApp message to 082 046 8553
Call the Toll Free Call Centre on 0800 60 10 11

SASSA Contact Details

For any further queries, please get in touch with SASSA directly:
Contact the SASSA Toll-Free Call centre on:0800 60 10 11
Contact the SASSA Head Office on:012 400 2322
Email SASSA Head Office at:Grantsenquiries@sassa.gov.za

By following this step-by-step guide, you can navigate the application process efficiently and increase your chances of receiving the grant. Remember to check your eligibility, gather the necessary documents, utilize the SASSA online application portal, and stay informed about your application status. For more information, please visit SASSA Grant’s official website.

RELATED LINKS: