Why Is My 350 Declined?

Why Is My 350 Declined? SASSA declined application

Have you applied for the SASSA R350 grant only to have your application declined? Many people face the problem of having their application rejected leaving them wondering why their grant was declined.

However, knowing the reasons behind a declined payment can help you identify the issue and find a solution. In this post, we will explore some common reasons why your SASSA R350 settlement may have been declined and provide actionable solutions to help you resolve the situation.

Why Is My R350 SASSA Grant Declined?

Age outside range

The applicant does not qualify for the grant due to not meeting the age requirement. The R350 social relief of distress grant is not payable to people under 18 and over the age of 60.

Referred linked risk mobile

This means a fraudulent application has been received from this cellphone number. Sassa cannot make the grant payment into a mobile phone number that is registered to another person or one that poses a security risk.

Referred SA Fraud Prevention Service

This means the applicant is registered as a perpetrator of fraud with the SA Fraud Prevention Services (SAFPS). “Sassa may verify the applicant’s information against commercial risk management institutions such as TransUnion and SAFPS to ensure the applicant is not a perpetrator of fraud,”

NSFAS registered

The applicant is receiving a benefit from the NSFAS. “If you are funded by the NSFAS, you do not qualify for the R350 grant,” “Furthermore, the NSFAS does not take the R350 grant into account when processing applications for funding as such a grant does not form part of the eligibility criteria for the NSFAS bursary.” Why Is My 350 Declined?

5. UIF registered

The applicant receives or is eligible for a UIF benefit. The grant is paid to individuals who are unemployed and do not receive any form of income, social grant, or UIF payment.

Government payroll registered

The applicant is in employment in a government institution. Sassa warned it is the responsibility of every citizen whose financial circumstances change, even while they are receiving the grant, to immediately inform the agency of the change.

Alternative income sources identified

This means Sassa has identified the applicant has an income flow of more than R595 per month. Sassa monitors your bank account cash flows. Receiving funds regularly through an e-wallet account or cash send will be identified as an alternative income source.

Identity verification failed

The personal information provided does not match the Department of Home Affairs’ details. Reasons for identity verification errors include the misspelling of the name or surname or omission of one letter or letters in the name. Sassa advises applicants to enter the ID number, names, and surnames exactly as they are on the ID document or Smart ID card.

Existing Sassa grant

The applicant is currently a recipient of a social grant. According to Sassa, a person who is receiving any social grant in respect of himself or herself does not qualify for the R350 social relief of distress grant.

Read Also: Check SRD Grant Status 2025-2026

SASSA Contact Details

For any further queries, please contact SASSA directly:
Contact the SASSA Toll-Free Call centre on 0800 60 10 11
Contact the SASSA Head Office on 012 400 2322
Email SASSA Head Office at: Grantsenquiries@sassa.gov.za

Declined payment can be inconvenient, but understanding the reasons behind it can help you navigate the situation effectively. By considering factors such as Alternative income source identified, Identity verification failed, Existing Sassa grant, NSFAS registered, UIF registered, Government payroll registered and more, you can take appropriate steps to resolve the problem and complete your R350 payment successfully. If the issue persists or you need further assistance, don’t hesitate to contact SASSA. For more information, please visit SASSA Grant’s official website.

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